Assign or remove priority from a thread

GET

/openapi/thread/assignpriority/{threadId}/{id}

const url = 'https://open-api.replyco.com/openapi/thread/assignpriority/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://open-api.replyco.com/openapi/thread/assignpriority/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0 \
  --header 'Authorization: Bearer <token>'

Assigns a priority level to a thread or removes the current priority.

To assign priority: Provide a valid priority ID To remove priority: Pass null as the priority ID

Priority levels are configured per company and affect ticket SLA calculations.

Authorizations

Bearer

Parameters

Path Parameters

threadId

required

string format: uuid

Thread ID to update

required

string format: uuid

Priority ID to assign (null to remove current priority)

Responses

200

Priority was successfully assigned or removed

401

User is not authenticated or authorized

404

Thread or priority ID was not found