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ReplycoReplycoAPI

Let an agent check a reply before it goes out

A draft puts your integration’s reply in front of an agent without sending anything to the customer. It suits replies your system writes on its own, where you want a person to have the last word.

What to do

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  • Setting a ticket’s draft replaces the draft it already has; nothing reaches the customer until an agent sends it.

Why it works

Section titled “Why it works”

A ticket holds one draft, so a new one takes the place of the last. Sending is a separate step that an agent takes in Replyco, or that your integration takes through POST /openapi/message/send.

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