Compare created, answered, and resolved tickets over time

POST

/openapi/reporting/comparecreatedansweredresolved

const url = 'https://open-api.replyco.com/openapi/reporting/comparecreatedansweredresolved';
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json-patch+json'},
  body: '{ "from": "2026-10-01T00:00:00Z", "to": "2026-10-21T00:00:00Z", "accountIds": [ "8a1b1d6c-5f1a-4c8e-9f2b-7d3e5a9c1b40" ], "timezoneOffset": 60, "useWorkingHours": true }'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request POST \
  --url https://open-api.replyco.com/openapi/reporting/comparecreatedansweredresolved \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json-patch+json' \
  --data '{ "from": "2026-10-01T00:00:00Z", "to": "2026-10-21T00:00:00Z", "accountIds": [ "8a1b1d6c-5f1a-4c8e-9f2b-7d3e5a9c1b40" ], "timezoneOffset": 60, "useWorkingHours": true }'

Provides comparative analysis of ticket lifecycle stages.

Comparison metrics:

Tickets created vs answered
Tickets answered vs resolved
Time lag between stages
Conversion rates
Bottleneck identification

Visual data for:

Multi-line time series charts
Stage conversion funnels
Performance gap analysis
Efficiency trends

Use cases:

Workflow efficiency analysis
Team performance evaluation
Process optimization
SLA compliance monitoring

Authorizations

Bearer

Request Body

Report filter settings including date range

object

timezoneOffset

integer format: int32

from

string format: date-time

nullable

string format: date-time

nullable

accountIds

Array<string>

nullable

marketplaces

Array<integer>

nullable

Allowed values: 0 - PlaceholderDoNotUse 1 - Ebay 2 - Etsy 3 - Mail 4 - BigCommerce 5 - WooCommerce 6 - Magento 7 - Shopify 8 - Linnworks 10 - Gmail 11 - Telegram 12 - Widget 13 - Cdiscount 14 - Facebook 15 - Fruugo 16 - AmazonSP 17 - Instagram 18 - Wish 19 - ChannelAdvisor 20 - CustomIntegration 21 - Outlook 22 - Veeqo 23 - Aircall 24 - Katana 25 - Billbee 26 - Kaufland 27 - WhatsApp 28 - ShopLine 29 - Brightpearl 30 - TikTok 31 - Otto 32 - RestApiEbay

ignoreBlockedCustomers

boolean

ignoreInActiveTickets

boolean

useWorkingHours

boolean

Example

{
  "from": "2026-10-01T00:00:00Z",
  "to": "2026-10-21T00:00:00Z",
  "accountIds": [
    "8a1b1d6c-5f1a-4c8e-9f2b-7d3e5a9c1b40"
  ],
  "timezoneOffset": 60,
  "useWorkingHours": true
}

Responses

200

Returns the comparison report

400

Invalid filter parameters

401

User is not authenticated or authorized