Get tickets with answers count by periods

GET

/openapi/reporting/ticketswithanswer

const url = 'https://open-api.replyco.com/openapi/reporting/ticketswithanswer';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request GET \
  --url https://open-api.replyco.com/openapi/reporting/ticketswithanswer \
  --header 'Authorization: Bearer <token>'

Returns count of tickets that received at least one response, grouped by time periods.

Grouping options:

Monthly (when year specified)
Quarterly
Yearly comparison

Metrics included:

Tickets with responses
Response rate %
Period-over-period trends

Use cases:

Response rate tracking
Service level monitoring
Historical performance
Annual reporting

Authorizations

Bearer

Parameters

Query Parameters

year

integer format: int32

Specific year for monthly breakdown (optional, defaults to current year)

Responses

200

Returns tickets with answer counts

400

Invalid year parameter

401

User is not authenticated or authorized