Replyco API
Bring your own channel's conversations into Replyco, answer tickets and live chats from your own tools, and keep customers, orders and routing in step with the systems you already run.
The Replyco API is a JSON-over-HTTPS API at https://open-api.replyco.com. Replyco support enables it for your company
on request; your integration then signs in as a Replyco user of that company and works with the company’s tickets,
messages, live chats, customers, orders, folders, templates and marketplace feedback. The guides below walk through the tasks integrators
build most often, step by step; the API reference lists every operation and schema.
Connect your own system as a custom integrationRegister your system in Replyco, bring its customers, orders and messages in as tickets, and collect your team's replies.
Answer tickets from your own systemRead the tickets waiting in Replyco and leave a draft for an agent or send the reply.
Answer live chats from your own systemPick up open live chats, read the messages and answer them.
Open a ticket for a customerCreate a customer and, optionally, their order, then open a ticket for them.
Look up a customer's historyFind a customer and list every ticket and chat they have had with your team.
Route and organise ticketsAssign tickets to the right agent, put them in folders and snooze the ones that can wait.