Create a support ticket

POST

/openapi/support/create-ticket

const url = 'https://open-api.replyco.com/openapi/support/create-ticket';
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json-patch+json'},
  body: '{ "subject": "Orders from our shop are missing customer names", "text": "Since 20 October, orders we create through the API show no customer name in Replyco.\nExample order: EX-100245." }'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request POST \
  --url https://open-api.replyco.com/openapi/support/create-ticket \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json-patch+json' \
  --data '{ "subject": "Orders from our shop are missing customer names", "text": "Since 20 October, orders we create through the API show no customer name in Replyco.\nExample order: EX-100245." }'

Opens a ticket with the Replyco support team on behalf of the authenticated user. The ticket is filed under your account email, and replies from support arrive at that address. Your user and company details are attached automatically, so you do not need to include them in the text.

Request

subject (required) — short summary of the problem, up to 200 characters.
text (required) — full description, as plain text, up to 10000 characters. Line breaks are kept.

Response

The id of the created ticket. Quote it when contacting support about this issue.

Authorizations

Bearer

Request Body

The ticket to create. subject and text are required.

Input model for opening a support ticket with the Replyco support team. The ticket is filed under the email of the authenticated user.

object

subject

required

Short summary of the problem. Required, up to 200 characters.

string

>= 1 characters <= 200 characters

text

required

Full description of the problem, as plain text. Required, up to 10000 characters. Line breaks are kept.

string

>= 1 characters <= 10000 characters

Example

{
  "subject": "Orders from our shop are missing customer names",
  "text": "Since 20 October, orders we create through the API show no customer name in Replyco.\nExample order: EX-100245."
}

Input model for opening a support ticket with the Replyco support team. The ticket is filed under the email of the authenticated user.

object

subject

required

Short summary of the problem. Required, up to 200 characters.

string

>= 1 characters <= 200 characters

Example

Emails from my Amazon account are not syncing

text

required

Full description of the problem, as plain text. Required, up to 10000 characters. Line breaks are kept.

string

>= 1 characters <= 10000 characters

Example

Since this morning no new Amazon messages appear in my inbox. Other channels work.

Input model for opening a support ticket with the Replyco support team. The ticket is filed under the email of the authenticated user.

object

subject

required

Short summary of the problem. Required, up to 200 characters.

string

>= 1 characters <= 200 characters

Example

Emails from my Amazon account are not syncing

text

required

Full description of the problem, as plain text. Required, up to 10000 characters. Line breaks are kept.

string

>= 1 characters <= 10000 characters

Example

Since this morning no new Amazon messages appear in my inbox. Other channels work.

Input model for opening a support ticket with the Replyco support team. The ticket is filed under the email of the authenticated user.

object

subject

required

Short summary of the problem. Required, up to 200 characters.

string

>= 1 characters <= 200 characters

Example

Emails from my Amazon account are not syncing

text

required

Full description of the problem, as plain text. Required, up to 10000 characters. Line breaks are kept.

string

>= 1 characters <= 10000 characters

Example

Since this morning no new Amazon messages appear in my inbox. Other channels work.

Responses

200

The ticket was created.

application/json

A support ticket created with the Replyco support team.

object

Id of the created ticket. Quote it when contacting support about this issue.

string

nullable

Example

{
  "id": "2718281828"
}

400

The request is invalid (e.g. subject is missing or too long).

401

User is not authenticated or authorized.

502

The support service is unavailable; the ticket was not created. Try again later.